Frequently Asked
Questions, answered.
What's your typical project timeline?
Timelines vary by service: content creation can be completed in 1–2 days, brand identity projects typically take 2–4 weeks, while comprehensive brand strategy and web design projects may take 4–8 weeks.
Do you offer payment plans?
A 50% retainer secures your project dates, with the remaining balance due upon completion before final delivery. Custom arrangements may be available for select engagements.
How do I book a consultation?
Reach out through the website contact form, social media, or email. We'll schedule a discovery call to discuss your needs and confirm fit.
Do you work with both established brands and startups?
Yes. We work with global brands like Gucci Beauty, Estée Lauder, Harrods, and Universal Music Group, as well as emerging startups and independent brands — the approach is tailored to wherever you are in your brand journey.
When can we start?
New commissions are accepted with a 4–6 week lead time. For urgent requests, enquire — we'll accommodate where possible.
Do you work with international clients?
Yes, we work with clients globally across different markets and time zones, equipped to handle remote collaboration seamlessly.
Do you offer retainer relationships?
Yes — monthly retainer packages for ongoing creative support, content creation, and strategic guidance, with priority access and reduced rates.
What about ongoing maintenance for websites?
Website maintenance packages are available, including updates, security monitoring, content changes, and technical support.
What's the difference between a Quick and Deep brand audit?
The Quick audit is a 15-minute form covering surface diagnostics and key gaps, with a written report in 48 hours. The Deep audit is a more thorough 45-minute form covering strategy, positioning, and goals, with a fuller custom analysis in 48 hours.
How is pricing structured?
Most Brand Foundations projects fall around £8,000–£15,000. Retainers start at £2,500/month. Campaign and production work starts at £15,000. Every proposal is scoped to the specific brand — nothing is templated.
Who will I actually be working with?
Projects are founder-led — Marcelle is the central point of direction and accountability on every engagement, bringing in trusted collaborators only where scale requires it.
What happens after I submit the brand audit or project enquiry form?
You'll get a response within 48 hours. If it's a fit, that leads to a discovery call to scope the project properly before any proposal is written.