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SWEATY BETTY
Selected Works · Case Study · Vol. I
Lifecycle email design at retail scale
Sweaty Betty — campaign hero
Volume I — Email & Lifecycle

The same brand,
every device.

Lifecycle Email · Campaigns/Activewear · Retail/London
The Brief

Lifecycle and campaign email design for Sweaty Betty — translating the in-store brand voice into a high-cadence email programme that holds together across desktop, mobile and in-app.

The Index
  1. I.Foundations & Visual SystemPHASE 1
  2. II.The Story — Context, Challenge, OpportunityPHASE 2
  3. III.The Big IdeaPHASE 2
  4. IV.Applications & OutputPHASE 3
  5. V.The OutcomePHASE 4
I
Phase One · The Audit

Brand Foundations

ClientSweaty Betty
CategoryActivewear · Retail
SurfacesEmail · cross-device · campaign
CadenceHigh-frequency lifecycle programme
ToneConfident, warm, active
ScopeTemplates · seasonal sends · campaign moments
II
Phase Two · The Story

The Narrative

Background

Sweaty Betty's customer reads email on the move — a high-cadence programme that has to look right on every device the same morning.

Challenge

Hold the brand voice across a busy retail calendar without the programme collapsing into discount sameness.

Opportunity

Build a flexible template system that lets the team move at retail pace without losing brand fidelity.

Approach

Design templates around the cross-device reality of the inbox — and around the seasonal campaign moments that anchor the year.

The Big Idea

Brand fidelity
at retail pace.

A template system flexible enough for a high-cadence programme, strict enough to keep the brand voice intact every send.

Email System — Hero, Devices, Moments
Sweaty Betty — hero
Campaign hero — the season as protagonist.
Sweaty Betty — iPad & phone
Cross-device — the same email, every screen.
Sweaty Betty — birthday email
Lifecycle — birthday send.
Sweaty Betty — email mockup
Campaign mockup — landed in context.
Sweaty Betty — email mockup alt
Device detail — typography intact at small size.
Design

Templates designed for the inbox first — fast to scan, easy to merchandise, intact at small size.

System

Cross-device behaviour and seasonal campaign moments built into the same template logic so the team can ship without rebuilding.

IV
Applications

Identity, Print & Digital

Lifecycle
  • Welcome & onboarding
  • Birthday & loyalty
  • Win-back
  • Abandoned basket
  • Seasonal sends
Campaign
  • Hero artwork
  • Cross-device crops
  • Animated assets
  • Category headers
System
  • Template library
  • Type & palette lockup
  • Image grid
  • Cross-device QA
VI
The Outcome

What Shipped

A · Delivered
  • Lifecycle email templates
  • Cross-device design system
  • Campaign moments artwork
B · Result
  • Brand fidelity held through high-cadence sends
  • Faster turnaround on seasonal moments

A high-cadence lifecycle programme that ships at retail pace without losing the brand voice in the inbox.

End of Volume I.
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